Customer Service Representative – Individual Studies Certificate

Why study to be a Customer Service Representative at FMCC

This direct to work certificate program combines off-campus “hands-on” experience with on-campus related instruction to prepare you to jobs as Customer Service Representatives in the region. This flexible offering can be modified based upon student background and experience and the semester of entry into the program.

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Career Pathways

Our region boasts a wide variety of career opportunities with competitive salaries. The labor market and employer information are specifically presented for the Amsterdam, Gloversville, Capital District, and the Mohawk Valley regions. Salary information is based on estimates within the Capital District.

Customer Service Representative

MEDIAN SALARY

$37,736*

SALARY RANGE $29,076 - $60,168

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. (bls.gov)

Over 11,000 expected jobs in the region in the next 10 years.

Salary information presented are estimates and can be different for each individual based on education, experience, and the specific employer.
Labor market data is based on 2021 estimates derived from Lightcast (Career Coach | Lightcast)

Some of Our Regional Employers

Our commitment to your career path goes beyond the classroom with continued expansion of hands-on internships, job shadowing, and job placement opportunities with over 50 regional business and organization exclusive partners, a career network of over 200 regional companies and organizations; plus Annual Job Fairs every Spring semester.

29-36 Credits

for Customer Service Representative – Individual Studies Certificate

300+ Hours

of Hands-on Learning working in a local business.

1 Year or Less

to complete your Customer Service Representative – Individual Studies Certificate

Program Insight

Students learn from practicing professionals, who follow the competency guidelines prescribed by the College and based on O*NET online specifications, national competency catalogs, and employer input.

Learning Outcomes

Students will be able to:

Acquire and demonstrate the knowledge and skills necessary to obtain employment as a Customer Service Representative.
Acquire and demonstrate the oral and written communication skills necessary to obtain employment as a Customer Service Representative.
Acquire and demonstrate the critical thinking and problem-solving skills necessary to obtain entry-level employment as a Customer Service Representative.
Demonstrate an understanding of the importance of attitude and professional ethics on the job.
Acquire and demonstrate the knowledge and skills necessary for the career development process.

Program Features

Hands-on Training
Train at a local business and learn from experienced carpenters approximately 12 hours per week.

On-campus instruction
Courses selected to relate with your specific career area and generally totals 6-9 credit hours per semester.

Individual Studies Advisor
Students will be assigned an academic advisor to guide you through your program.

Internship Opportunities

Although similar to cooperative education and internship programs, the Individual Studies Certificate program requires that students learn basic career skills at job sites without pay.

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