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Why study to be a Patient Representative at FMCC


This direct to work certificate program combines off-campus “hands-on” experience with on-campus related instruction to prepare you to be a Patient Representative in our region. This flexible offering can be modified based upon student background and experience and the semester of entry into the program.

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Career Pathways

Our region boasts a wide variety of career opportunities with competitive salaries. The information presented is based on labor market estimates for Amsterdam, Gloversville, the Capital District, and the Mohawk Valley. Salary information is based on estimates for the Capital District.

Patient Representatives

MEDIAN SALARY

$46,024*

SALARY RANGE $29,599 - $75,157

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Refer patients to appropriate health care services or resources. (bls.gov)

Over 300 expected jobs in the region in the next 10 years.

Salary information presented are estimates and can be different for each individual based on education, experience, and the specific employer.
Labor market data is based on 2021 estimates derived from Lightcast (Career Coach | Lightcast)

Some of Our Regional Employers


Our commitment to your career path goes beyond the classroom with continued expansion of hands-on internships, job shadowing, and job placement opportunities with over 50 regional business and organization exclusive partners, a career network of over 200 regional companies and organizations; plus Annual Job Fairs every Spring semester.

Employer Partner

29-36 Credits

for Patient Care Technician – Individual Studies Certificate

300+ Hours

of Hands-on Learning working in a local hospital, clinic, or medical office.

1 Year or Less

to complete your Patient Care Technician – Individual Studies Certificate

Program Insight

Students learn from practicing professionals, who follow the competency guidelines prescribed by the College and based on O*NET online specifications, national competency catalogs, and employer input.

Learning Outcomes


Students will be able to:

  1. Acquire and demonstrate the knowledge and skills necessary to obtain employment as a Patient Representative.

  2. Acquire and demonstrate the oral and written communication skills necessary to obtain employment as a Patient Representative.

  3. Acquire and demonstrate the critical thinking and problem-solving skills necessary to obtain entry-level employment as a Patient Representative.

  4. Demonstrate an understanding of the importance of attitude and professional ethics on the job.

  5. Acquire and demonstrate the knowledge and skills necessary for the career development process.

Program Features


Hands-on Training
Train at a local hospital, clinic, or medical office and learn from experienced Patient Representatives approximately 12 hours per week.

On-Campus Instruction
Courses selected to relate with your specific career area and generally totals 6-9 credit hours per semester.

Individual Studies Advisor
Students will be assigned an academic advisor to guide you through your program.

Flexible Offering
The program can be modified based upon student background and experience and the semester of entry into the program.

Internship Opportunities

Although similar to cooperative education and internship programs, the Individual Studies Certificate program requires that students learn basic career skills at job sites without pay.

Meet the Faculty

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