Customer Service Representative

Program Type: Direct
Degree / Certificate Type: Individual Studies Certificate

Customer Service Representative – Individual Studies Certificate

Career Pathways
Program Insight
Meet the Faculty

Why study to be a Customer Service Representative at FMCC

This direct to work certificate program combines off-campus “hands-on” experience with on-campus related instruction to prepare you to jobs as Customer Service Representatives in the region. This flexible offering can be modified based upon student background and experience and the semester of entry into the program.

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Career Pathways

Our region boasts a wide variety of career opportunities with competitive salaries. The labor market and employer information are specifically presented for the Amsterdam, Gloversville, Capital District, and the Mohawk Valley regions. Salary information is based on estimates within the Capital District.

Salary information presented are estimates and can be different for each individual based on education, experience, and the specific employer.
Labor market data is based on 2021 estimates derived from Lightcast (Career Coach | Lightcast)

Some of Our Regional Employers

Our commitment to your career path goes beyond the classroom with continued expansion of hands-on internships, job shadowing, and job placement opportunities with over 50 regional business and organization exclusive partners, a career network of over 200 regional companies and organizations; plus Annual Job Fairs every Spring semester.

Anthem
Raymour & Flanigan
Spectrum
Walgreens Boots Alliance

Fact 1

29-36 Credits

for Customer Service Representative – Individual Studies Certificate
Fact 2

300+ Hours

of Hands-on Learning working in a local business.
Fact 3

1 Year or Less

to complete your Customer Service Representative – Individual Studies Certificate

Program Insight

Students learn from practicing professionals, who follow the competency guidelines prescribed by the College and based on O*NET online specifications, national competency catalogs, and employer input.

Learning Outcomes

Students will be able to:

Acquire and demonstrate the knowledge and skills necessary to obtain employment as a Customer Service Representative.
Acquire and demonstrate the oral and written communication skills necessary to obtain employment as a Customer Service Representative.
Acquire and demonstrate the critical thinking and problem-solving skills necessary to obtain entry-level employment as a Customer Service Representative.
Demonstrate an understanding of the importance of attitude and professional ethics on the job.
Acquire and demonstrate the knowledge and skills necessary for the career development process.

Program Features

Hands-on Training
Train at a local business and learn from experienced carpenters approximately 12 hours per week.

On-campus instruction
Courses selected to relate with your specific career area and generally totals 6-9 credit hours per semester.

Individual Studies Advisor
Students will be assigned an academic advisor to guide you through your program.

Internship Opportunities

Although similar to cooperative education and internship programs, the Individual Studies Certificate program requires that students learn basic career skills at job sites without pay.

More Info

Related Programs

Business & Startups

Criminal Justice

Program Type: Transfer
Degree / Certificate Type: AS

Criminal Justice AS

Career Pathways
Program Insight
Meet the Faculty

Why study Criminal Justice AS at FMCC

This program is designed to prepare students to transfer to four-year institutions to complete a Bachelor’s degree in Criminal Justice, or related fields. It provides a broad foundation for careers in any part of the criminal justice system and is appropriate for students who have not yet made a specific career choice.

Apply Now

Request info for this program

Career Pathways

Our region boasts a wide variety of career opportunities in the criminal justice field. The positions presented are the most common career pathways FMCC graduates have taken and are just a sample of the many career possibilities. A bachelorette or higher degree may increase chances of employment and career advancement.

The labor market and employer information are specifically presented for the Amsterdam, Gloversville, Capital District, and the Mohawk Valley regions. Salary information is based on estimates within the Capital District.

Some of Our Regional Employers

NYS Corrections & Community Supervision
Montgomery County
NYS Police
US Probation-Southern District

Transfer Opportunities

Being part of the largest system of public higher education in the United States, the State University of New York, SUNY FMCC has established a multitude of transfer pathways for our students at both SUNY and Private schools. Below are some of our major transfer colleges and universities.

SUNY Alb

Majors: Criminal Justice BA, Emergency Preparedness BA, Homeland Security BA
John Jay College of Criminal Justice

Majors: Criminology BA, Criminal Justice BS, Criminal Justice Management BS, Security Management BS
Excelsior University

Majors: Fraud Examiners, Investigators and Analysts BS, Criminal Justice: Law Enforcement and Public Safety BS

More Information

Fact 1

62 Credits

for Criminal Justice AS Program
Fact 2

#1 CRIMINAL JUSTICE PROGRAM

in the region according to our alumni
Fact 3

4,000+ JOBS

are expected for criminal justice professionals in the region in the next 10 years.

Program Insight

Graduates of the Criminal Justice program have gone on to impressive careers within the criminal justice system at the local, state, and federal levels, after transferring to 4-year colleges and universities. The education at SUNY FMCC provides a strong foundation in preparing you for future career success.

Learning Outcomes

Students will be able to:

Explain the etiology and measurement of crime.
Analyze the policy issues in criminal justice.
Explain the purpose and role of various agencies in the areas of government, policing, adjudications, and corrections.
Explain the context of agencies within the criminal justice system.
Identify and explain the problems and issues in applied fieldwork.

Program Features

Experienced Faculty
Learn from dedicated professors who have years of experience working in various areas of the criminal justice system.

Law Enforcement Guest Lecturers
Learn directly from law enforcement professionals from federal, state, county and local agencies.

Criminal Justice Club
This club allows students to hear from speakers and participate in field trips to learn about the diversity of the criminal justice field and more!

Transfer Planning Support
Students have support from the Student Development Center to guide you through your program including transfer planning with 4-year colleges and universities.

Dual Admissions Opportunities

Take advantage of the dual admissions opportunities and be accepted into bachelorette criminal justice programs at either Excelsior University, SUNY Oswego or Niagara University while attending the Criminal Justice program at SUNY FMCC.

Microcredentials

This program may allow students to earn digital badges which verifies the achievement of in-demand skills and competencies. SUNY FMCC continues to expand opportunities for students to become more marketable to employers.

More Info at Credly

Course Highlights

Program Course Layout

Students will take foundational criminal justice and general education classes to prepare them for transfer to four-year colleges and universities. Here are some of the courses you will take.

SOC 209 Criminology

A survey of the nature and scope of prevalent forms of criminology. The course considers the major theories of criminal conduct drawn from psychological, social, and cultural modes of explanation. It includes a discussion of various classifications and topologies, the role of crime statistics, and the relevance of these factors for understanding, prevention, control, and prediction.
CRJ 103 Criminal Law

A survey of the history and philosophy of criminal law, the scope, purpose, definition and classification of modern criminal law, offenses against the person, property offenses, and a discussion of the relationship between the Constitutional rights of the individual and the protection of society.
SOC 225 Professional Ethics

This course is an inquiry into the relationship between morality and the rule of law. A wide range of moral dilemmas, within the fields of applied social sciences and criminal justice, will be examined. This track will familiarize the student with the history and philosophy of the Criminal Justice System as well as the culture and behaviors within its major components: police, court, corrections, and human services personnel.

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Meet the Faculty

Related Programs

Human & Public Service

Criminal Justice

Program Type: Direct
Degree / Certificate Type: AAS

Criminal Justice AAS

Career Pathways
Program Insight
Meet the Faculty

Why study Criminal Justice AAS at FMCC

This program is designed to prepare students for careers with federal, state, county, and local enforcement organizations. The courses are concerned with fulfilling the educational needs of students and aiding them in becoming efficient and knowledgeable criminal justice personnel. The program is open, as well, to those who are currently employed in law enforcement.

Apply Now

Request info for this program

Career Pathways

Some of Our Regional Employers

City of Johnstown
Fulton County
NYS Corrections & Community Supervision
NYS Division of Criminal Justice

Fact 1

61 Credits

for Criminal Justice AAS Program
Fact 2

#1 CRIMINAL JUSTICE PROGRAM

in the region according to our alumni
Fact 3

4,000+ JOBS

are expected for criminal justice professionals in the region in the next 10 years.

Program Insight

Graduates of the Criminal Justice program have gone on to impressive careers within the criminal justice system at the local, county, state, and federal levels. Many criminal justice agencies require applicants to meet qualifying entrance requirements in addition to education including health, physical conditions, and character.

Learning Outcomes

Students will be able to:

Explain the etiology and measurement of crime.
Analyze the policy issues in criminal justice.
Explain the purpose and role of various agencies in the areas of government, policing, adjudications, and corrections.
Explain the context of agencies within the criminal justice system.
Identify and explain the problems and issues in applied fieldwork.

Program Features

Hands-on Experience
Students have the opportunity to intern at a local criminal justice agency in law enforcement, corrections, or judicial court system.

Experienced Faculty
Learn from dedicated professors who have years of experience working in various areas of the criminal justice system.

Law Enforcement Guest Lecturers
Learn directly from law enforcement professionals from federal, state, county and local agencies.

Criminal Justice Club
This club allows students to hear from speakers and participate in field trips to learn about the diversity of the criminal justice field and more!

Internship Opportunities

Students have opportunities for an internship in their second year of the Criminal Justice program. Many students have subsequently been hired by local and regional criminal justice agencies.

More Info

Dual Admissions Opportunities

Although primarily a direct to work program, you can take advantage of dual admissions opportunities and be accepted into bachelorette criminal justice programs at either Excelsior University, SUNY Oswego or Niagara University while attending the Criminal Justice program at SUNY FMCC.

Microcredentials

More Info at Credly

Course Highlights

Program Course Layout

This program combines criminal justice coursework with a hands-on internship experience to prepare you for a career in the criminal justice system. Students have flexibility in choosing criminal justice electives depending on their interest and career goals. Here are some of the courses you will take.

CRJ 103 Criminal Law

A survey of the history and philosophy of criminal law, the scope, purpose, definition and classification of modern criminal law, offenses against the person, property offenses, and a discussion of the relationship between the Constitutional rights of the individual and the protection of society.
CRJ 105 Principles of Criminal Investigation (elective)

An analysis of the nature and purpose of criminal investigation. Discussion includes various methods of investigation, the interview, the interrogation of witnesses and suspects, collection and preservation of evidence, the use of informants, techniques of surveillance and special investigation methods used in police science laboratories, ballistics, documents, serology, photography, and related forensic services.
CRJ 289 Professional Development Seminar

This capstone course surveys the current and anticipated opportunities for a career in the Criminal Justice field, through a variety of methods that may include on-site experiences, field surveys, professional publications, speakers, and symposiums. Through documented self-assessment, students will identify their educational strengths and weaknesses and determine formal and informal methods for further professional growth and development. Students are expected to investigate and present a professional topic review.
CRJ 260 Criminal Prosecution Seminar (elective)

A practical, realistic, simulated prosecution of a hypothetical criminal case, from investigation through arrest, arraignment, pre-trial hearings, trial, and appeal. Students are required to engage in the same discretionary decision-making as practiced by Police, Prosecutors, and the Courts. The class prepares documents used in the prosecutorial process, including search warrants and their supporting affidavits, arrest and charging documents, pre-trial motions and answering papers, and basic appellate arguments.

View Schedule Information

Meet the Faculty

Related Programs

Human & Public Service

Computer Science

Program Type: Transfer
Degree / Certificate Type: AS

Computer Science AS

Career Pathways
Program Insight
Meet the Faculty

Why study Computer Science AS at FMCC

This program is designed for students who plan to transfer and continue their studies in programs leading to a Bachelor’s degree. The program emphasizes an understanding of computing, data structures, object-oriented and modular programming techniques, and algorithm analysis.

Apply Now

Request info for this program

Career Pathways

Our region boasts a wide variety of career opportunities with competitive salaries in computer science. The positions presented are the most common career pathways FMCC graduates have taken and are just a sample of the many career possibilities.

Some of Our Regional Employers

GE
NYSTEC
Option Soft
TEK Systems

Transfer Opportunities

SUNY Alb

Majors: Computer Science BA/ BS, Computer Science and Applied Mathematics BS, Informatics BS BS
SUNY Oswego

Majors: Computer Science BS
Siena

Majors: Computer Science BS
SUNY Polytechnic

Majors: Computer & Information Science BS

More Information

Fact 1

61 Credits

for Computer Science AS Program
Fact 2

2 Experienced Faculty

who worked at various Tech companies and started their own IT Consulting businesses
Fact 3

12,000+

Computer Programmer, System Analyst and Software Engineer jobs expected in our region in the next 10 years.

Program Insight

Graduates of the Computer Science program have gone on to lucrative careers after transferring to 4-year colleges and universities. The education at SUNY FMCC provides a strong foundation in preparing you for future career success.

Learning Outcomes

Students will be able to:

Utilize desktop and internet-based applications to perform advanced end-user tasks.
Analyze algorithms, organize data structures, and employ object-oriented and modular programming techniques to successfully code event-driven programs.
Maintain professional growth, manage projects, and self-teach within a team environment with appropriate interpersonal skills.

Program Features

State-of-the-Art Computer & Cybersecurity Lab
With up-to-date software, hardware, and computer equipment for hands-on experience.

Hack FMCC Club
A student-run organization created to foster a community of individuals who solve problems through the innovative use of technology and spreads awareness of the rapidly growing software, networking, and cyber-security jobs available.

Project Excite Scholarship
Opportunity to receive a $5,000 scholarship, coaching, and job placement assistance upon graduation. Complete application at Project Excite H-1B Grant Program Registration (smartsheet.com).

Experienced Faculty
Learn from dedicated professors who have years of experience working in the public and private IT sector.

Dual Admissions Opportunities

Take advantage of the dual admissions opportunity and be accepted into computer science bachelorette program at SUNY Oswego while attending the Computer Science program at SUNY FMCC.

Microcredentials

More Info at Credly

Program Gallery

Course Highlights

Program Course Layout

Students will take foundational computer science classes to prepare them for transfer to four-year colleges and universities. Here are just some examples.

CIS 216 Computer Science II

This course covers the fundamentals of algorithms and object oriented software development. Topics include: modern IDE for software development, primitive and reference data types, encapsulation, information hiding, selection, iteration, functions/methods, parameters, recursion, exception handling, generic linear data structures (arrays), file types, file I/O, simple GUIs with event handling, programming to an interface, lambda expressions, semantics of inheritance and use of polymorphism, search (sequential, binary), select (min, max), and more!
CIS 256 Data Structures

This course covers the fundamentals of data structures and software modeling. Topics include modern IDE for software development, design and development of reusable software, software modeling (class diagram, use case, CRC card), introduction to analysis of algorithms, abstract properties, implementation and use of stacks, queues, linked lists, and binary trees, recursion and efficiency of recursive solutions, range of search (sequential, binary), select (min, max, median), and more!
CIS 250 Project Management

This course will provide information on how good project management skills and effective use of technology can help you manage projects from an information technology perspective. Students will have an understanding of the ten project management knowledge areas including project integration, scope, time, cost, quality, human resource, communications, risk, procurement, and stakeholder management as well as all five process groups which include initiating, planning, executing, monitoring and controlling, and closing.

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Meet the Faculty

Related Programs

Computers & Technology

Computer Networking & Cybersecurity

Program Type: Transfer
Degree / Certificate Type: AS

Computer Networking & Cybersecurity AS

Career Pathways
Program Insight
Meet the Faculty

Why study Computer Networking & Cybersecurity AS at FMCC

This program is designed for students who plan to transfer and continue their studies in programs leading to a Bachelor’s degree. The program combines computer information systems, liberal arts, and criminal justice coursework to prepare students for transfer to bachelor’s degree programs in Network Forensics, Information Assurance, Cybercrime Investigation, and related programs.

Apply Now

Request info for this program

Career Pathways

Our region boasts a wide variety of career opportunities with competitive salaries in computer networking and cybersecurity. The positions presented are the most common career pathways FMCC graduates have taken and are just a sample of the many career possibilities.

Some of Our Regional Employers

Grey Castle Security
Humana
Lumen
NYSTEC

Transfer Opportunities

SUNY Alb

Majors: Emergency Preparedness, Homeland Security and Cybersecurity BS, Digital Forensics BS
SUNY Polytechnic Institute

Majors: Network & Computer Security BS
Utica

Majors: Cyber Security BS

More Information

Fact 1

62 Credits

for Computer Networking & Cybersecurity AS program
Fact 2

#1 PROGRAM

in the Region in Computer Networking & Cybersecurity according to our Alumni
Fact 3

2 EXPERIENCED FACULTY

who worked at various Tech companies and started their own IT Consulting businesses.

Program Insight

Graduates of the Computer Networking & Cybersecurity program have gone on to lucrative careers after transferring to 4-year colleges and universities. The education at SUNY FMCC provides a strong foundation in preparing you for future career success.

Learning Outcomes

Students will be able to:

Configure and Install end-user and server hardware and operating systems.
Identify system vulnerabilities and be able to assess cyber-related risks.
Analyze and utilize appropriate tools to protect network infrastructure and data.
Develop and implement proactive procedures and scripts to manage networked computers, servers and data.

Program Features

State-of-the-Art Computer & Cybersecurity Lab
With up-to-date software, hardware, and computer equipment for hands-on experience.

Experienced Faculty
Learn from dedicated professors who have years of experience working in the public and private IT sector.

Program Gallery

Course Highlights

Program Course Layout

Students will take foundational computer networking and cybersecurity classes to prepare them for transfer to four-year colleges and universities. Here are just some examples.

CIS 146 Introduction to Cybersecurity

This course will introduce students to the basics of cryptography, security management, wireless networking, and organizational policy. Topics include operating system security, authentication, attacks, auditing, encryption, and physical security. This course introduces fundamental cybersecurity topics such as institutional security policy, legal aspects of security, computer system infrastructures, types of cyber threats and risk assessment, cryptography, information integrity, and data loss prevention.
CIS 165 Networking Concepts

This course enables students to recognize networking media and topology. Students will identify protocols and Open Systems Interconnections (OSI) models. Students will identify hardware and software problems of a network and provide network support. Installing and configuring the hardware and software on a local area network of computers is an integral part of the course. Students will install and use proprietary and opensource network operating systems.
CIS 246 Cybersecurity Administration

This course introduces students to the basics of cryptography, security management, wireless networking, and organizational policy. Topics include operating system security, authentication, attacks, auditing, encryption, and physical security. The course will focus on management and troubleshooting concepts and tools such as tracert, nslookup, ipconfig, ping, DNS, and Denial of Service attacks. Additional topics include an overview of malware, disaster recovery, information security policy, and rules for avoiding viruses and vulnerabilities.

View Schedule Information

Meet the Faculty

Related Programs

Computers & Technology